Vol. 7, Issue 1, Part C (2025)

This study investigates the perceived effectiveness of budgetary allocation and resource management at the Zambia Correctional Services (ZCS) Headquarters, with a focus on its impact on administrative performance. The primary objectives were to (1) assess the extent to which the budgetary processes is transparency at ZCS HQ, (2) analyse the effectiveness of resource management, and (3) evaluate how resource management contributes to enhancing administrative performance. The study was supported by Agency Theory as the theoretical framework, which highlights the relationships between principals (superiors) and agents (subordinates), emphasizing the role of budget participation, control, and accountability. The research employed a descriptive research design, using structured questionnaires as the primary data collection method. The sample size consisted of 50 respondents, selected from various roles at ZCS HQ to provide a representative understanding of the processes and outcomes. Data analysis revealed that 82% of respondents perceived the budgetary process as transparent. Despite this, challenges such as delays in resource allocation, hierarchical inefficiencies, and occasional shortages of resources were prevalent. Involvement in the budget allocation process was moderate, with 62% of respondents engaged, while resource management decision-making saw lower engagement (14%). Key findings indicated that resource management contributes significantly to administrative performance, with 74% of respondents indicating a high degree of contribution. However, areas requiring improvement include financial resource management (48% of respondents identified this as a concern) and human resource management (34%). Additionally, 96% of respondents noted that resource shortages occur occasionally, impacting operational efficiency. The study concludes that while ZCS HQ has established generally effective budgetary and resource management systems, there are notable gaps that need addressing, particularly in improving the timeliness of resource allocation and increasing staff involvement in decision-making processes. Key recommendations include improving the efficiency of resource allocation, enhancing transparency through regular audits, investing in financial and human resource management, and fostering greater employee participation in budgeting and resource management decisions. These steps will contribute to improved operational efficiency and administrative performance at ZCS HQ.